Refund Policy

1. Refund Policy Overview

At CS Empire Hub, we strive to provide high-quality premium guides, courses, and services that help our users improve their gaming skills. We understand that sometimes a purchase may not meet your expectations. This Refund Policy outlines the conditions under which we offer refunds for our paid products and services.

2. Eligibility for Refunds

2.1 Premium Digital Content

For premium digital content, including but not limited to advanced guides, video courses, and exclusive setups, we offer a satisfaction guarantee with the following conditions:

• Time Frame: Refund requests must be submitted within 14 days of the purchase date.
• Usage Limitation: Content must not have been downloaded, accessed, or viewed more than once.
• Reason Required: A valid reason for dissatisfaction must be provided with your refund request.

2.2 Subscription Services

For subscription-based services:

• New Subscriptions: If you cancel within 7 days of your initial subscription, you may be eligible for a full refund.
• Recurring Subscriptions: No refunds are provided for any billing period that has already begun. Cancellations will take effect at the end of the current billing cycle.
• Unused Time: We do not provide partial refunds for unused subscription time if you cancel mid-cycle.

2.3 Coaching Services

For personalized coaching services:

• Cancellation Before Scheduling: Full refund if you cancel before scheduling your coaching session.
• Cancellation 48+ Hours Before Session: 80% refund if you cancel at least 48 hours before your scheduled session.
• Cancellation 24-48 Hours Before Session: 50% refund if you cancel between 24 and 48 hours before your scheduled session.
• Cancellation Less Than 24 Hours Before Session: No refund for cancellations within 24 hours of the scheduled session.

3. Non-Refundable Items

The following purchases are non-refundable:

• Products marked as "non-refundable" at the time of purchase
• Products that have been extensively accessed, downloaded, or used
• Custom or personalized content created specifically for you
• Products purchased during special promotions or sales that were explicitly marked as "final sale"
• Coaching sessions that have already been conducted

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@csgoemipre.click with the subject line "Refund Request"
2. Provide your order number or transaction ID
3. Include the date of purchase
4. Specify the product or service for which you're requesting a refund
5. Explain the reason for your refund request

4.2 Processing Time

We aim to process all refund requests within the following timeframes:

• Review Period: All refund requests will be reviewed within 3 business days.
• Approval Notification: You will be notified via email once your refund is approved or denied.
• Payment Processing: Once approved, refunds will be processed within 5-10 business days, depending on your payment method.

4.3 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your card issuer.
• PayPal: Refunded to your PayPal account, typically within 3-5 business days.
• Other Payment Methods: For other payment methods, our support team will provide specific information about the refund process.

5. Exceptions and Special Circumstances

5.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our products as intended, please contact our support team first so we can attempt to resolve the issue. If we cannot resolve the technical problem within a reasonable time frame, we may extend the refund eligibility period.

5.2 Service Interruptions

In the event of extended service interruptions or downtime affecting our platform, we may offer partial or full refunds at our discretion, even if the standard refund period has expired.

5.3 Special Considerations

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside of our standard refund policy, please explain your circumstances in detail when contacting our support team, and we will review your case individually.

6. Abuse Prevention

To maintain the integrity of our refund policy and ensure its availability for legitimate cases, we monitor for patterns of refund abuse. We reserve the right to:

• Deny refund requests from users with a history of excessive refunds
• Suspend or terminate accounts that appear to be abusing our refund policy
• Require additional verification for refund requests when abuse is suspected

7. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top. You are advised to review this Refund Policy periodically for any changes.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@csgoemipre.click

Address: Vilniaus g. 62-14, Mažeikiai, Lithuania

Phone: +55109705693